FAQ

Consumption

 Super simple — just:

  1. Pop the infuser in your mug.
  2. Add 2 heaped tablespoons of maté.
  3. Pour in hot water (just off the boil).
  4. Brew for 30–60 seconds.
  5. Remove the infuser & enjoy!

💡 Top tip: Refill the infuser with hot water for a Brucey bonus brew.

Use 2 heaped tablespoons (12–14 g) for a generous 350 ml mug. No spoon? Just fill about one-third of the infuser. Adjust to taste.

Super simple — just:

  1. Add 5 black scoops (approx. 35 g) of maté into your French Press.
  2. Pour in hot water (just off the boil).
  3. Brew for 60–90 seconds.
  4. Press the plunger.
  5. Pour, sip & enjoy!

💡 Top tip: Refill the French Press half way with hot water for a Brucey bonus brew.

Use 5 level black scoops (approx. 35 g) for 1 litre — perfect for three generous mugs, or to fill a travel mug or flask with ease.

We recommend heating the water to just off the boil (90 °C if you have a temperature-controlled kettle). If not, simply boil the kettle and let it rest for a couple of minutes. That said, unsmoked maté is wonderfully forgiving — the flavour still shines even when made with fully boiled water.

Unsmoked yerba maté brews fast. 30 to 90 seconds is usually enough for a smooth, flavourful infusion. Adjust according to taste.

Thanks to naturally balanced compounds like theobromine and theophylline, maté can be enjoyed more frequently than coffee — without the jitters, spikes, or crashes.

If you’re a regular tea or coffee drinker, enjoy maté throughout the day for a smooth, sustained lift. Swap in a mug or two — you might just find a new ritual and a more balanced buzz.

Maté delivers smooth, steady energy without the jitters of coffee. People enjoy it before evening workouts, late shifts, or study sessions — and still sleep like a champ afterwards. Everyone’s different, but if you’re sensitive to caffeine, it’s smart to stop a few hours before bed.

Absolutely. All our unsmoked blends contain nominal calories and are great for supporting fasts — taking the edge off while boosting energy, focus, and fat metabolism.

For many, maté a true fasting game-changer.

Maté is more than a clean, flavourful brew — it’s a fasting super-weapon.

It helps curb hunger by boosting satiety hormones like GLP-1, enhances fat burning with caffeine, theobromine and polyphenols, and hydrates while sharpening focus.

Rich in antioxidants, it also supports cellular repair. Natural energy, appetite control, and hydration — all in one.

Payments & Safety

Absolutely. All payments are processed securely via Shopify, which complies with PCI-DSS standards. Your personal and payment information is protected under the UK Data Protection Act 2018 and UK GDPR. We don’t store any card details —everything’s encrypted and handled by trusted payment providers.

Yes — all payments are quick, easy, and securely handled through Shopify’s trusted checkout system. You can use express checkout as a registered customer or guest with platforms like PayPal, Shop Pay, Apple Pay, or Google Pay, or simply pay with your preferred debit or credit card.

You can view Shopify’s Terms of Service or Privacy Policy for full details.

We accept all major debit and credit cards, including Visa, Mastercard, and American Express, as well as PayPal.

Shipping & Delivery

Orders under £50 are sent via Royal Mail Tracked 48, which usually takes 2–3 working days.

Orders over £50 are shipped with DPD Next Day, offering tracked, time-slotted delivery in 1–2 working days.

Orders placed before 12pm (noon) are dispatched the same day, Monday to Friday.

We offer free shipping on all orders over £50. For orders under £50, a standard shipping rate will apply — shown clearly at checkout.

Not yet — but we’re working on it. EU shipping is coming soon.

We ship across the UK — if Royal Mail or DPD can reach you, so can we.

Returns, Refunds & Warranty

Yes — we honour all returns under the UK Consumer Rights Act.

You can request a refund within 30 days of your purchase.

You’re eligible for a full refund if the item is unopened and undamaged.

We’re unable to offer a refund if the item has been opened, used, or damaged, unless covered by warranty.

If your order included free shipping, you’ll just cover the cost of return shipping.

If your order did not include free shipping, you’re responsible for both the original and return shipping costs.

Yes. Drinkware (e.g. French presses, flasks, etc.) is covered under UK Consumer Law, which entitles you to a refund or replacement if the item is faulty or not as described — typically within 12 months of purchase. This serves as a standard warranty.

Perishable goods like yerba maté and other consumables aren’t covered by a formal warranty, but if your order arrives damaged, defective, or unfit for consumption, we’ll gladly replace or refund it in line with your statutory rights.

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Free uk shipping

With all orders over £50.

Free returns

Returns within 30 days receive a full refund.